Question

With mobile orders, which of the following scenarios will need troubleshooting from Team Member?

A. Guest has arrived at Restaurant but Server can't find guest
B. Guest arrives at the wrong Restaurant to pick up order
C. Guest taps "I'm Here" but gets message they have not yet arrived at Restaurant
D. Guest wants to cancel order, either prior to check-in or after check-in
E. All of the above

Answer 1

Troubleshooting from a Team Member is necessary in all scenarios mentioned: a guest not found by server, guest at the wrong restaurant, issues with the “I’m Here” feature, and cancellation requests before or after check-in.

Step-by-step explanation:

When dealing with mobile orders, various scenarios may require troubleshooting from a Team Member. These scenarios include:

• A guest has arrived at the restaurant but the server cannot locate the guest within the establishment.
• A guest mistakenly arrives at the incorrect restaurant location to retrieve their order.
• A guest taps the “I’m Here” button on their mobile device but receives a notification stating that they have not yet arrived at the restaurant.
• A guest desires to cancel their mobile order, which could be either before or after they have checked in at the restaurant.

In each of these situations, a Team Member's intervention is necessary to either resolve the issue at hand or to provide an alternative solution to ensure customer satisfaction and maintain the efficiency of the mobile ordering system.