Final answer:
The correct answer to whether a team member should hold guests' cell phones to help them is 'All of the above', which encompasses never taking a mobile device from a guest, not indicating a prohibition against handling devices, and offering to walk guests through the process instead.
Step-by-step explanation:
If a fellow Team Member asked, "Can we hold guests' cell phones to help them?" the answer would be All of the above. This includes Never take a mobile device from a guest, to avoid any potential liability or accusations of impropriety. Moreover, it involves not indicating that you are not allowed to touch a guest device, as this can negatively reflect on the establishment's service approach. Lastly, the preferential response would be to offer to walk guests through the process which can include guiding them verbally or visually without physically handling their device.