Question

When answering guest questions about allergens, Team Member must _____. (Select all that apply)

A. Listen carefully
B. Seek to understand
C. Have ingredient information available
D. Avoid telling guests that a product is free of certain allergens

Answer 1

Team Members must listen carefully, seek to understand, and have ingredient information available when answering guest questions about allergens.

Step-by-step explanation:

When answering guest questions about allergens, Team Members must listen carefully and seek to understand. By doing so, they can properly address the concerns or questions of the guests. Additionally, it is important for Team Members to have ingredient information available in order to accurately inform guests about allergens that may be present in the products. However, Team Members should avoid telling guests that a product is free of certain allergens as this could lead to potential legal and health risks if the information is not accurate or up to date.