Final answer:
Team members should listen carefully and take questions or statements regarding food allergies seriously, providing information without making safety assurances. Understanding common allergens, intolerance levels, and allergy symptoms is critical in addressing guests' concerns.
Step-by-step explanation:
When team members are faced with guests who have questions related to food allergies, they should:
- Listen carefully to any guest question about ingredients or allergens.
- Take any statement about a food allergy or food intolerance seriously.
The best responses are 'A' and 'B'. It's imperative to provide accurate information and ensure the safety of the guest. Assuring guests that food products are safe without proper knowledge can lead to severe health consequences. Team members should not make safety assurances but rather provide the necessary information to help guests make informed decisions. Knowledge about common food allergens, understanding dose-related food intolerances, and recognizing symptoms of food allergies are essential in addressing these concerns.
Food allergies involve an immune system response to particular foods, whereas food intolerances are dose-related and do not involve the immune system. Symptoms of food allergies include hives, swelling, trouble breathing, and anaphylaxis. The eight most common food allergens are milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soybeans.