Question

Which of the following is an appropriate Team Member statement when processing payment for a guest purchase?

a. "Please pay at the register."
b. "Your total is $10. How would you like to pay?"
c. "Sorry, we don't accept credit cards."
d. "Payment is not required."

Answer 1

The correct statement for a Team Member to use when processing payment is "Your total is $10. How would you like to pay?" as it clearly communicates the amount due and requests the guest's preferred payment method.

Step-by-step explanation:

The appropriate Team Member statement when processing payment for a guest purchase would be: "Your total is $10. How would you like to pay?" This statement is polite and direct, providing the total amount due and asking for the guest's preferred payment method. This approach is part of good customer service as it helps streamline the payment process and ensures clear communication with the guest.