Final answer:
The correct step to remove an item from the load record is to document the removal officially, including reason, authorization, and date for a clear audit trail according to organizational protocols.
Step-by-step explanation:
The correct action to take if a written item needs to be removed from the load record is to officially document the removal. This usually involves marking the item for deletion on the record, indicating the reason for its removal, and having an authorized person (such as a supervisor or manager) sign or initial to confirm the deletion. The load record should also indicate the date on which the item was removed to maintain a clear audit trail. Depending on the specific protocols of the organization, additional steps might also be required, such as electronically updating an inventory system or submitting a report of the correction.