Final answer:
The correct way of handling a customer complaint is to acknowledge the issue and offer a solution. This shows respect and aims to resolve the concern, maintaining customer satisfaction.
Step-by-step explanation:
When handling a customer complaint, the correct approach is b) Acknowledging the issue and offering a solution. This method demonstrates respect towards the customer by recognizing their concerns and actively working to resolve the issue. It represents a good way to maintain customer satisfaction and loyalty, as well as possibly turning a negative experience into a positive one.
Ideally, the process involves several steps: listening carefully to the complaint, showing empathy for the customer's situation, taking responsibility if the company is at fault, offering a fair solution promptly, and following up to ensure that the resolution is satisfactory. These efforts contribute to building a lasting and positive relationship between the company and the customer.