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Which of the following phrases shows excellent customer service?

a) "I don't know, ask someone else."
b) "Let me find that information for you right away."
c) "Sorry, it's not my department."
d) "That's not my problem."

User Somum
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1 Answer

5 votes

Final answer:

The most customer service-oriented phrase is 'Let me find that information for you right away,' as it demonstrates a proactive and helpful attitude.

Step-by-step explanation:

When considering phrases that demonstrate excellent customer service, the most appropriate choice is b) "Let me find that information for you right away." This response indicates a willingness to help and a proactive approach to addressing the customer's needs. It conveys a sense of responsibility and assurance that the customer's concern is important and will be dealt with promptly, which is a key element of good customer service.

User Yukari
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