Final answer:
The statement that facility layout is only important in production lines and not in service-oriented businesses is false. Facility layout significantly affects customer experience and operational efficiency in both sectors.
Step-by-step explanation:
The statement is false. Facility layout is very important in both production lines and service-oriented businesses. In production environments, efficient layout is crucial to ensure a smooth flow of materials, reduce transportation costs, and minimize delays. However, in service-oriented businesses, layout still plays a significant role in the customer experience, workflow efficiency, and overall service delivery. For instance, the layout of a restaurant affects how quickly customers are served, while the layout of a hospital impacts patient care and movement. Therefore, facility layout should never be underestimated in its contribution to the effectiveness and success of any business operation.