Final answer:
Doing the "right thing" for the customer during a conversation should naturally bring about customer satisfaction, which is crucial for building trust, loyalty, and retaining customers, and can also assist with acquiring new customers through positive word-of-mouth referrals. The correct answer is C.
Step-by-step explanation:
When considering what naturally comes about from doing the "right thing" for the customer during a conversation, the best outcome one can hope to achieve is customer satisfaction. Striving to ensure that the customer's needs, concerns, and inquiries are adequately addressed leads to a positive experience for the customer. This positive experience not only builds trust and loyalty but can also lead to customer retention, as satisfied customers are more likely to return for future business dealings. Furthermore, satisfied customers often become advocates for the business, sharing their experiences with others, which can lead to customer acquisition through referrals. On the contrary, an undesirable outcome, such as a customer complaint, can occur if a customer's expectations are not met satisfactorily.
Therefore, the correct answer is C. Customer satisfaction.