Final answer:
Herzberg's two-factor theory states that work satisfaction is influenced by motivating factors and dissatisfaction by hygiene factors. Motivating factors include achievement and recognition, while hygiene factors include salary and work conditions. This theory is crucial for businesses aiming to improve job satisfaction.
Step-by-step explanation:
The theory that proposes that work satisfaction comes from motivating factors, and dissatisfaction comes from hygiene factors, is Herzberg's two-factor theory. This framework suggests that certain factors in the workplace lead to job satisfaction, but if absent, they don't necessarily cause dissatisfaction. Instead, it is separate set of factors that lead to dissatisfaction when not addressed. These two sets of factors are known as motivating factors, which include things like achievement, recognition, and the work itself, and hygiene factors, such as company policies, supervision, salary, and work conditions.
It's important to understand that while motivating factors can boost job satisfaction and provide positive encouragement to employees, the presence of hygiene factors doesn't always increase job satisfaction—but their absence can lead to significant dissatisfaction. This distinction is critical for businesses to consider when trying to increase job satisfaction and productivity.