Final answer:
Efficiency MIS metrics focus on the performance of the MIS system itself and do not measure aspects like customer satisfaction and conversion rates, which are covered by effectiveness MIS metrics is False.
Step-by-step explanation:
The statement that Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates, is FALSE. Efficiency metrics primarily focus on the performance of the system itself, such as throughput, transaction speed, and system uptime. While these metrics are important, they differ from effectiveness MIS metrics, which are concerned with measuring the impact of MIS on business outcomes, and indeed would include factors such as customer satisfaction and conversion rates.