Question

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?

a) "Hello, how can I help you today?"
b) "Thank you for calling, please hold."
c) "Busy office, what do you need?"
d) "Greetings, state your emergency."

Answer 1

The most appropriate greeting for an extremely busy medical office is ''Hello, how can I help you today?'' as it is polite and professional.

Step-by-step explanation:

In a busy medical office, it's important to balance professionalism with efficiency when handling incoming calls. The most appropriate greeting from the given options would be a) "Hello, how can I help you today?" This greeting is polite and open-ended, allowing the caller to immediately convey their concern or inquiry. Option b) can be seen as dismissive because it does not immediately address the caller's needs. Option c) lacks the professional tone expected in a medical office, while option d) should only be used if the line is dedicated for emergencies specifically.