Final answer:
The correct answer is B) False, as medical office assistants typically need to collect caller information before connecting them with a physician. In the context of the flu example, roughly one out of 25 callers claiming to have the flu would likely actually have it based on the 4 percent probability.
Step-by-step explanation:
The answer to the student's question regarding whether a medical office assistant should put a call through to the physician right away if the caller refuses to identify themselves is B) False. In most medical offices, protocols require callers to provide certain information before being connected with a healthcare provider. This ensures patient privacy is maintained and helps manage the physician's time effectively. As for the information provided about the flu, if a nurse has determined that the probability of a patient actually having the flu when they claim to have it is 4 percent, then out of 25 patients, we would expect on average one (25*0.04=1) to actually have the flu.