Question

Guests tell us we can be more attentive, give two examples of how you can do this with every guest.

A) Offer complimentary items and ignore feedback.
B) Listen actively and address concerns promptly.
C) Apologize for any inconvenience and avoid eye contact.
D) Prioritize speed of service over attentiveness.

Answer 1

To be attentive to every guest, listen actively and address concerns promptly. Secondly, offer personalized service and anticipate the needs of the guest.

Step-by-step explanation:

Being attentive to every guest is crucial for providing excellent customer service. Here are two examples of how you can do this:

1. Listen actively and address concerns promptly: When a guest expresses a concern or provides feedback, it is important to listen attentively without interrupting. Show empathy and let them know that their concerns are being heard. Then, take prompt action to address their concerns or find a solution.
2. Offer personalized service and anticipate needs: Take the initiative to understand the guest's preferences and needs. Offer complimentary items or services that align with their preferences. For example, if a guest frequently orders coffee, you can offer them a complimentary pastry or suggest an upgrade to their drink.