Final answer:
To reassure a resident who is upset and worried, Emotional Support Techniques such as emotion-focused coping, exercise, meditation and relaxation, or biofeedback can be employed to manage emotions and reduce stress.
Step-by-step explanation:
The correct answer for reassuring a resident who is upset and worried is A) Emotional Support Techniques. These are strategies focused on helping individuals manage the emotions that arise when they are stressed. Emotion-focused coping is one such technique that involves efforts to change or reduce the negative emotions associated with stress, such as minimizing or distancing oneself from the problem, seeking positive outcomes in negative events, or engaging in activities that distract from the stress.
Stress reduction techniques may include exercise, meditation and relaxation, or biofeedback. Exercise is a well-established method for improving both physical and mental health and can make individuals more resistant to the adverse effects of stress. Likewise, meditation and relaxation techniques can help in calming the mind and reducing stress levels.