Final answer:
A response to a customer's concern about the appearance of solar panels can include acknowledgement of subjective tastes, discussing the importance of the technology, and educational information on newer aesthetic-friendly options.
Step-by-step explanation:
When a customer said "Solar panels are ugly," it presents an opportunity to discuss the aesthetic concerns as well as the functional and environmental benefits of solar technology. It's wise to acknowledge that beauty is subjective and that solar panels are designed with efficiency and sustainability in mind rather than just aesthetics. However, it has been observed that community acceptance of solar technology increases when the solar projects are implemented by relatable figures, such as the local grandmothers in some villages who have become 'solar engineers'. These projects gain support as the tangible benefits to the community become clear. You could also inform the customer about new developments in solar technology that are focusing on making solar panels more visually pleasing, including options that integrate with building materials or are less visually intrusive.