Final answer:
In the U.S. health insurance market, an SOA is obtained by the agent when a consumer visits their office or a UHC Medicare store. It verifies the consumer's eligibility for health insurance coverage and provides information about the coverage options available.
Step-by-step explanation:
In the context of the U.S. health insurance market, when a consumer walks into an agent's office or a UHC medicarestore, the agent must obtain an SOA. An SOA stands for "Statement of Attainment" or "Statement of Assurance." It is a document that verifies the consumer's eligibility for health insurance coverage, provides important information about the coverage options available, and helps the agent assess the consumer's needs and preferences.