Final answer:
When unpaid merchandise is found with an employee, proper protocol should be followed including an investigation, an opportunity for explanation, and potentially contacting law enforcement or disciplinary action if theft is confirmed.
Step-by-step explanation:
If you discover unpaid for merchandise in an employee's possession during a bag/coat check, it is essential to follow the store's established protocol for such situations. An immediate investigation should be conducted to understand the circumstances. The employee should be given an opportunity to explain, and if theft is confirmed, actions such as contacting law enforcement and initiating disciplinary procedures may be necessary. It is crucial for the establishment to handle the situation with discretion and fairness to protect both the business and the rights of the employee involved.