Question

A medical-surgical unit reports higher rates of patient satisfaction coupled with high rates of staff satisfaction and productivity. Which of the following is attributed to the data?

A. effective leadership
B. management involvement
C. mentoring programs
D. rewards and recognition

Answer 1

The higher rates of patient and staff satisfaction coupled with increased productivity in a medical-surgical unit could be attributed to mentoring programs, as they have been found to improve job satisfaction and organizational commitment.

Step-by-step explanation:

When examining the medical-surgical unit's higher rates of patient satisfaction, staff satisfaction, and productivity, one could attribute these outcomes to various factors. However, based on the provided references, one key factor that stands out is mentoring programs. Research by Gentry, Weber, & Sadri (2008) linked mentoring to improved performance ratings by supervisors. Allen, Lentz, & Day (2006) also found that mentors reported higher salaries and promotions, indicating a correlation between mentoring and career advancement, which could contribute to job satisfaction and productivity.

Furthermore, Koberg, C. S., Boss, R. W., & Goodman, E. (1998) found that mentoring among health-care professionals was associated with positive outcomes such as job satisfaction and organizational commitment. The scenario suggests that effective mentoring could be the underlying factor driving the positive outcomes in the unit. This aligns with other studies which have shown that autonomy, work content, and the quality of workplace relationships (including those with leadership and supervisors) are often more predictive of job satisfaction than physical factors or financial rewards.

The question also touches upon the impact of leadership style and involvement. Negative or disinterested management styles, such as the one illustrated by the manager in the human services agency case, can lead to a lack of trust and engagement among employees, thereby reducing productivity and satisfaction. These anecdotes serve to emphasize the importance of positive and proactive management involvement in creating satisfying and productive work environments.

Answer 2

The higher rates of patient and staff satisfaction, coupled with increased productivity, in a medical-surgical unit can be attributed to mentoring programs based on various research findings highlighting their positive impact on job satisfaction, productivity, and career advancement.

Step-by-step explanation:

The data suggesting that a medical-surgical unit reports higher rates of patient satisfaction, as well as higher rates of staff satisfaction and productivity, can be attributable to several factors within the organization. However, if we take into account the research findings by Gentry, Weber, & Sadri (2008) that mentoring was positively related with performance ratings by supervisors, and other studies that show mentoring leads to greater job satisfaction, organizational commitment, and reports of higher salaries and promotions, we can infer that one of the contributing factors might be mentoring programs (C).

It is noted that mentoring can have a significant impact on both personal and professional development, which ties into increased job satisfaction and productivity. This aligns with the intended positive aspects of bureaucracies, where increased productivity and efficiency are highlighted. Furthermore, human interaction factors, such as supportive supervisory styles, have been found to enhance productivity. The negative impact of a management that shows disinterest in employee feedback is a counterpoint, indicating the importance of management involvement and its effect on the work environment and satisfaction levels.