Question

How do you work with ServiceNow (admin-mgr asking)?

Answer 1

To work with ServiceNow as an admin-mgr., you need to log in, explore modules, customize the platform, create roles, and manage incidents, problems, and changes.

Step-by-step explanation:

ServiceNow is a cloud-based platform that provides IT service management (ITSM) solutions for organizations. As an admin-mgr., working with ServiceNow involves performing various tasks such as user management, configuring applications, creating workflows, and managing incidents, problems, and changes.

To work with ServiceNow:

1. Log in to the ServiceNow platform using your admin-mgr. credentials.
2. Explore the different modules and applications available.
3. Customize the platform according to your organization's needs.
4. Create roles and assign permissions to users.
5. Manage incidents, problems, and changes by creating tickets and tracking their progress.

By leveraging ServiceNow's capabilities, admin-mgrs. can streamline IT service management processes and provide efficient support to their organization.