Final answer:
To work with ServiceNow as an admin-mgr., you need to log in, explore modules, customize the platform, create roles, and manage incidents, problems, and changes.
Step-by-step explanation:
ServiceNow is a cloud-based platform that provides IT service management (ITSM) solutions for organizations. As an admin-mgr., working with ServiceNow involves performing various tasks such as user management, configuring applications, creating workflows, and managing incidents, problems, and changes.
To work with ServiceNow:
- Log in to the ServiceNow platform using your admin-mgr. credentials.
- Explore the different modules and applications available.
- Customize the platform according to your organization's needs.
- Create roles and assign permissions to users.
- Manage incidents, problems, and changes by creating tickets and tracking their progress.
By leveraging ServiceNow's capabilities, admin-mgrs. can streamline IT service management processes and provide efficient support to their organization.