Final answer:
To find the average duration of all tickets taken by employees in California, identify the tickets that have been completed or are in progress, sort them alphabetically by priority and ticket description, and then calculate the average duration by summing up the durations of all the tickets and dividing by the total number of tickets.
Step-by-step explanation:
To find the average duration of all tickets taken by employees in California, we need to consider all tickets that have been completed or are in progress. We can start by identifying all such tickets and sorting them alphabetically by priority and then by ticket description.
Once we have the sorted list of tickets, we can calculate the average duration by summing up the durations of all the tickets and dividing it by the total number of tickets. This will give us the average duration.
For example, let's say we have the following three tickets: Ticket A with a duration of 10 minutes, Ticket B with a duration of 15 minutes, and Ticket C with a duration of 20 minutes. The sum of durations is 10 + 15 + 20 = 45 minutes. Since we have three tickets, the average duration would be 45/3 = 15 minutes.