Question

E-government has created the 311 approach for local government. many cities like new york and san antonio have shown its utility. the 311 call number is used to:

a) Report non-emergency issues and request services
b) Emergency medical assistance
c) Connect with local businesses
d) Register complaints about government agencies

Answer 1

The 311 call number is utilized to report non-emergency issues and request city services, such as fixing streetlights or scheduling trash pickup, helping to maintain clear lines for true emergencies and facilitating communication with local government.

Step-by-step explanation:

Report non-emergency issues and request services:

E-government initiatives have introduced the 311 service as an efficient way for citizens to report non-emergency issues and request municipal services. In cities like New York and San Antonio, residents can dial 311 to address matters such as broken streetlights, potholes, noise complaints, or to schedule large trash pickups. This system improves the responsiveness of local governments to community needs and provides a clear, direct line of communication between the public and their local government.

Using 311 avoids tying up emergency lines, ensuring that those lines remain available for true emergencies. Technologies such as instant communication have necessitated the creation of policies by agencies like the Federal Communications Commission (FCC) to ensure these services are well-regulated and continue to serve the public effectively.