Question

Kevin, who is managing a project to implement a new travel expense reporting system, asks his coworkers who will be using the system to help him define the system requirements and provide feedback on three available options. his coworkers are annoyed at kevin, declaring that it is his job to figure all of that out and that he should approach them again when it is time for them to be trained on the new system. kevin misjudged what project parameter?

O scope
O quality
O user expectations
O time

Answer 1

O user expectationsKevin misjudged the 'user expectations' parameter by not effectively communicating the benefits of early engagement to his team, who expected to only be involved during the training phase rather

Step-by-step explanation:

Kevin, who is managing a project to implement a new travel expense reporting system, misjudged the user expectations parameter. It's vital for project success to consider the needs, constraints, and preferences of those who will use the system.

By asking for feedback on the system requirements and options available, Kevin was aiming to engage his coworkers in the project planning process, aligning with the best practices of ensuring stakeholder buy-in and relevant feedback to inform project direction. However, his coworkers felt that defining the system requirements was solely his responsibility and that their involvement should be limited to training on the final product.

This points to a perceptual gap between the project manager's intentions and the team's expectations, highlighting the importance of communication and setting clear roles early in the project. Kevin's approach to collaborative engagement was indeed constructive, but he needed to better communicate the reason and benefits of early involvement to his team, while also being mindful of their existing workload and potential funding concerns.