Question

When my new knit hat arrived in the mail, I was skeptical because the box featured a picture of an obnoxiously bright orange hat. However, I discovered that the hat was actually a beautiful rust color with a fun, squishy pom-pom on top. You can imagine my disappointment, though, when the hat unraveled in the wash after a few short weeks. I almost cried when I opened the washing machine and found a tangled mess of yarn instead of my favorite winter accessory. I called Knit Wits' customer service, and the friendly woman on the phone, Amy, apologized and immediately sent out a replacement. Unfortunately, the new hat unraveled in much the same fashion. When Amy sent me another replacement hat, she thoughtfully included detailed instructions about how to properly care for the hat. Not only that, she also sent me a matching scarf and mittens for free! I really want to be annoyed with Knit Wits, but I simply cannot be upset after Amy's fabulous assistance.

Which sentence best summarizes the author's point of view about Knit Wits?
A. Knit Wits makes matching hat, glove, and scarf sets, but their color choices are tacky.
B. Knit Wits' attentive customer service outshines any flaws in their products.
C. Knit Wits is dedicated to providing its customers with products that are durable and high quality.

Answer 1

B. Knit Wits' attentive customer service outshines any flaws in their products.

The author is pleased with Knit Wits' customer service, as the excellent care shown by employee Amy offsets the inconvenience caused by the product quality issue.

Step-by-step explanation:

The author's point of view regarding Knit Wits can be summarized by their satisfaction with the customer service, despite the initial problems with the product's durability. While the knit hat unraveled after washing, the author's disappointment in the product was mitigated by the exceptional customer service provided by Amy, a representative from Knit Wits. Amy not only replaced the damaged hat but also gave the author detailed care instructions and complimentary matching accessories, which resulted in a positive experience overall. Therefore, the best sentence that summarizes the author's view is B. Knit Wits' attentive customer service outshines any flaws in their products.