Final answer:
Bilal likely holds the position of a front-line manager at Insider Collectibles, where he manages customer care specialists and addresses daily questions.
Step-by-step explanation:
Bilal works at Insider Collectibles where his main responsibilities include overseeing the daily operations of customer care specialists and providing answers to questions that may arise throughout the workday. Given his duties, Bilal is most likely serving in the role of a front-line manager. This position typically involves direct management of entry-level employees who execute the day-to-day work specific to an organization, and it involves a significant amount of problem-solving and immediate decision-making. Front-line managers are critical as they serve as a link between the higher-level management and the employees who interact directly with the customers.
Bilal is most likely a call center manager responsible for directing the day-to-day work for customer care specialists at Insider Collectibles.
Bilal, who works in the call center at Insider Collectibles and is responsible for directing the day-to-day work for customer care specialists and answering questions, most likely holds the position of a call center manager. Call center managers are responsible for overseeing the operations of a call center, managing the staff, and ensuring effective customer service.