Final answer:
The coalition formed by employees to streamline Rhonda's restaurant menu exemplifies an achievement in operational efficiency and business improvement, resulting in lower costs and higher satisfaction and profits.
Step-by-step explanation:
This scenario with Rhonda's restaurant is an example of how employee coalition can lead to operational efficiency and, ultimately, business improvement. By convincing Rhonda to streamline the menu, the employees demonstrated how collaboration and strategic changes can result in noteworthy benefits such as reduced food costs, enhanced customer satisfaction, and greater profits.
The term 'menu costs' refers to the expenses associated with changing prices within a business, including the resources spent on analyzing market demand, changing sales materials, and updating pricing systems. In Rhonda's case, by simplifying the menu, she not only reduced food costs but also likely minimized menu costs, thus allowing the restaurant to adjust more fluidly to market demands and reduce the instances where customers might be confused or upset by frequent price changes.
The combination of increased efficiency, predictability, and control that resulted from the employees' coalition drove the restaurant to operate more effectively, closely resembling what economists refer to as the principles of 'McDonaldization'. This concept explains how standardization in the business process can lead to increased profitability and availability of goods and services, albeit sometimes at the cost of product variety and uniqueness.