Question

Me. Wayne comes in to return a bottle of Visine that he says wasn't used, but you notice that the cellophane wrapping around the box has been removed and wrapping around the mouth of the bottle has been partially removed. What should you do?

1) Allow the return and issue a refund
2) Refuse the return and explain the condition of the packaging
3) Ask for proof of purchase before making a decision
4) Offer a store credit instead of a refund

Answer 1

If a customer returns a Visine bottle with tampered packaging, it is appropriate to refuse the return and explain the condition of the packaging.

Step-by-step explanation:

If a customer comes in to return a bottle of Visine that has the cellophane wrapping removed and the wrapping around the mouth of the bottle partially removed, it is important to assess the condition of the packaging. In this case, the packaging shows evidence that the product has been opened or tampered with. As a result, it would be appropriate to refuse the return and explain the condition of the packaging to the customer.