Question

If a guest wants a reso during a time period that we are books, what do you say and do?

Answer 1

Answer and Explanation:

If a guest requests a reservation during a time when your venue is fully booked, here are some steps you might take:

1. **Apologize and Acknowledge:** Politely apologize for the inconvenience and express gratitude for their interest in making a reservation.

2. **Check for Alternatives:** Offer alternative dates and times if available. If your establishment has a waiting list or cancellation list, offer to add their name in case a slot becomes available.

3. **Suggest Nearby Options:** If appropriate and if you know of other nearby venues or similar places, you could suggest alternatives for their consideration.

4. **Offer to Take Their Information:** Offer to take their contact details and preferences, so you can inform them if there's a cancellation or if space becomes available in the future.

5. **Express Appreciation:** Thank them for considering your establishment and express hope for the opportunity to serve them in the future.

For example: "I'm terribly sorry, but we're fully booked during that time. However, I'd be happy to check for availability on other dates or add you to our waiting list. Alternatively, I can suggest some nearby places you might consider. If you'd like, I can take your information and notify you if a table becomes available. Thank you so much for considering our restaurant, and we hope to have the opportunity to welcome you in the future."

Being polite, helpful, and accommodating in offering alternatives or assistance can leave a positive impression even if you can't accommodate their initial request.

by ChatGPT

Answer 2

When a guest wants a reservation during a fully booked time, apologize, explain the situation, and offer alternatives or to add them to a waitlist, maintaining professionalism and customer satisfaction.

Step-by-step explanation:

When a guest requests a reservation (reso) for a time that is fully booked, it is important to handle the situation with excellent customer service while being honest about the availability. You might say, "I'm sorry, but we are fully booked at that time. May I suggest another time or perhaps the option of being added to our waitlist?" Offer alternatives and explain that you value their patronage and will do your best to accommodate them at the next available opportunity. This demonstrates both professionalism and a commitment to customer satisfaction.

If possible, recommending a different time slot or a nearby alternative can also be helpful. Always thank the guest for their interest and encourage them to consider your establishment for future bookings.