Final answer:
Jessica Norman is portrayed as an opera singer whose incredible voice seems to lack genuine emotion, yet she is also described as someone aware of and willing to discuss systemic inequalities in music, especially concerning women.
Step-by-step explanation:
Opera singer Jessica Norman, as crafted by Ms. Smith in the fiction provided, appears to embody the typical artist concerned primarily with form over feeling, as described in the character's thinking. The character questions whether Jessica Norman has genuine emotion, implying that her beautiful vocal notes are void of true meaning and do not contribute any practical good. However, another passage hints at Jessica Norman's awareness of issues within the music industry, particularly concerning women, and her willingness to engage in dialogues about systemic inequality despite feelings of conflict and resentment over the necessity of such conversations.