Final answer:
The Institute of Medicine's report 'Crossing the Quality Chasm' does not list 'Efficacy' as an area for quality improvement in healthcare; thus, the correct answer is D) Efficacy.
Step-by-step explanation:
The Institute of Medicine (IOM) report titled Crossing the Quality Chasm, published in 2001, identified several areas for quality improvement in healthcare.
Among the options provided in the question, the correct responses that were highlighted by the IOM as areas for improvement include Patient-centeredness, Timeliness, Safety, and Efficacy. However, the option that was not identified by the IOM as an area for quality improvement is 'Efficacy'. Therefore, the correct answer is D) Efficacy.