Final answer:
Politely explain to the customer that the coupon cannot be combined with other offers as stated on the coupon, using a friendly tone and offering to help find other savings solutions.
Step-by-step explanation:
If a customer presents you with a coupon that clearly states "not valid with other offers," and they attempt to use it with another offer, it is important to handle the situation professionally.
You should politely explain that the coupon policy, as stated on the coupon itself, does not permit its use in conjunction with other offers.
It's crucial to communicate this with a friendly and understanding tone, ensuring the customer feels heard and valued despite the coupon restrictions.
For instance, you might say: "I see this coupon has a great savings offer, but unfortunately, it specifies that it can't be combined with other promotions.
Let's see if there's another way we can help you save today without using both offers." This approach addresses the issue while offering to look for alternative solutions that align with store policies and promotions.