Question

Fulfillment of service request may include changes to services or their components, these are usually standard changes. These changes are considered as ___________.

1) High-risk, pre-authorized, and well documented
2) Low-risk, pre-authorized, and well documented
3) High-risk, unauthorized, and poorly documented
4) Low-risk, unauthorized, and poorly documented

Answer 1

In fulfillment of service requests involving changes to services or their components, such changes are often standard changes that are low-risk, pre-authorized, and well documented to ensure consistency and minimize disruption.

Step-by-step explanation:

Fulfillment of service request may include changes to services or their components, and when these are referred to as standard changes, they are typically low-risk, pre-authorized, and well documented. Standard changes are routine, follow a pre-defined procedure, and are designed to minimize the risk of service disruption. Since they are pre-authorized, they do not require additional approval before they can be implemented, which streamlines the process. Examples of standard changes can include software updates or password resets which are common, low-risk operations with established procedures. It's crucial for such standardized processes to be well documented to ensure consistency and maintain a record of the change history.