Question

To capture demand for incident resolution and service requests, what should the entry point and single point of contact be for the service provider with all of its users?

1) Help Desk
2) Service Desk
3) Customer Support
4) Technical Support

Answer 1

The Service Desk is the entry point and single point of contact for a service provider with its users.

Step-by-step explanation:

The entry point and single point of contact for a service provider with all of its users to capture demand for incident resolution and service requests is the Service Desk. The Service Desk is responsible for ensuring that all incidents and service requests are properly recorded, categorized, and assigned to the appropriate teams for resolution. It serves as the central hub for all user interactions and acts as a bridge between the users and the service provider.