Final answer:
The purpose of service request management is to handle user-initiated service requests and provide effective and user-friendly service request handling to support the agreed quality of a service.
Step-by-step explanation:
Purpose of Service Request Management
The purpose of service request management is to handle all pre-defined, user-initiated service requests and provide effective and user-friendly service request handling in order to support the agreed quality of a service.
Service request management involves processes and procedures for receiving, logging, tracking, and resolving service requests from users. It ensures that user service requests are addressed in a timely and efficient manner, improving user satisfaction and overall service delivery.
Examples:
- Requesting technical support for a software issue
- Requesting additional software functionality or customization
- Requesting access to certain network resources