Final answer:
The category used for business-to-consumer processes can be referred to as Community IoT or Personal IoT, as they involve direct interaction with the consumer, whereas Industrial IoT is typically used for business-to-business interactions.
Step-by-step explanation:
The category used for business-to-consumer processes is often referred to as Industrial IoT (Internet of Things). The Industrial IoT is an ecosystem where industrial equipment, including machinery, vehicles, and production lines, are connected to the Internet to collect and exchange data. However, in the context of a direct business-to-consumer relationship, the usage of IoT technology would generally be considered under the broader category of Community IoT or even Personal IoT, depending on the scale and direct nature of the interaction.