Question

Which of the following skills for good customer service is BEST described as being able to handle and manage the unexpected?

1) Patience
2) Respect
3) Positive attitude
4) Flexibility

Answer 1

The skill for good customer service that is best described as being able to handle and manage the unexpected is flexibility.

Step-by-step explanation:

The skill for good customer service that is best described as being able to handle and manage the unexpected is flexibility.

Flexibility is the ability to adapt to changing circumstances and situations, and to be open to new challenges and approaches.

In customer service, unexpected situations may arise, such as dealing with difficult customers or resolving complex issues, and being flexible allows you to effectively navigate and manage these situations.