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IT should be contacted for support requests for the following: A. can't log in to tablet b. battery charger isn't working c. data is missing on catalyst application d. tablet won't turn on e. a,b,d

1) can't log in to tablet
2) battery charger isn't working
3) data is missing on catalyst application
4) tablet won't turn on
5) a,b,d

1 Answer

4 votes

IT should be contacted for issues with logging into a tablet, missing data in applications, and a tablet that won't turn on. Issues like a non-working battery charger might require repair or replacement but aren't typically handled by IT. It's important to distinguish between hardware accessories and software or system-related problems when seeking IT support.

IT should be contacted for support when you can't log in to your tablet, when data is missing on the catalyst application, and when the tablet won't turn on. If the battery charger isn't working, it might be a hardware issue that could require a replacement or repair from the manufacturer or a tech store, rather than IT support. Therefore, the requests that fall under IT support are 'can't log in to tablet', 'data is missing on catalyst application', and 'tablet won't turn on'.

Individual problems may have specific troubleshooting steps. For instance, if one can't log in, resetting the password or checking user credentials could be the first steps. Missing data on an application could mean there's a need to check the server or cloud services, while a tablet that won’t turn on may indicate a need for checking power sources, battery health, or internal software issues.

The issues that should be directed to IT support are those that relate to software, login problems, and device functionality and do not include hardware accessory malfunctions like a broken charger.

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