Final answer:
The statement is true; in home health settings, providers interact with both internal customers (colleagues, supervisors) and external customers (patients, their families). Exceptional customer service to internal customers, like managers, enhances professional relationships and can lead to increased job satisfaction and opportunities.
Step-by-step explanation:
The statement posits that in the home health setting, one encounters both internal and external customers, which is true. Internal customers typically include colleagues, supervisors, and any staff within your organization, while external customers are those individuals or entities outside of your organization such as patients, their families, and other healthcare service users. If you consider your manager as your most important internal customer, offering exceptional customer service can lead to numerous benefits.
Providing professional and resourceful service is instrumental in earning positive feedback from your manager and can also lead to increased job satisfaction and the opening up of opportunities. The concept of internal customer service underscores the importance of treating your co-workers and supervisors with the same level of respect and dedication as external customers.