Question

An Ambulatory care nurse reviewed clinic statistics regarding the number of patients who missed or came late to an appointment, established a telephone reminder system to improve attendance and then conducted a review each week and published findings for the staff showing the improvement. This is an example of ________.

1) Internal benchmarking
2) Functional Benchmarking
3) External Benchmarking
4) Competitive benchmarking

Answer 1

The nurse's actions of improving patient attendance with a reminder system and reviewing attendance statistics is an example of Internal Benchmarking, where internal processes are assessed and optimized.

Step-by-step explanation:

The Ambulatory care nurse's actions of establishing a telephone reminder system to improve patient attendance and conducting weekly reviews with published findings for staff improvement is an example of Internal Benchmarking.

Internal benchmarking involves comparing performance, processes, and practices within the same organization to identify best practices, improve efficiency, and enhance the quality of service. In this scenario, the nurse has observed an issue with patient attendance, implemented a process improvement internally, and tracked the results to illustrate the effectiveness of the strategy, which is a classic case of internal benchmarking.

This approach allowed the nurse to analyze qualitative outcomes, such as client attendance, and quantitative outcomes like the effectiveness of the reminder system, ultimately leading to an improvement in service delivery within the clinic.