Final answer:
When a troubleshooter identifies an issue outside the organization's control, the next step is to seek assistance from or report the issue to external parties. This might involve customer feedback, expert information, or even third-party mediation. Root cause analysis and additional diagnostics may also be employed to further explore and resolve the problem.
Step-by-step explanation:
After gathering symptoms, if the troubleshooter determines that the problem is located outside the control of the organization, the next step typically involves seeking external assistance or reporting the issue to the relevant service provider. This may involve gathering information from customers and other stakeholders, such as service providers, to communicate the issue properly. In addition, one might need to engage in finding expert information either in person, through books, or other sources. If the troubleshooter has already attempted an informal resolution and it hasn't worked, a neutral third-party may be brought in to mediate and help resolve the issue.
To further explore a problem when an answer is not reasonable, strategies such as doing a root cause analysis to identify what the real problem is or determining the cause through diagnostic methods might be applied. For example, in a healthcare setting, a doctor might ask, 'Based on this information, what additional tests should be performed on the patient? What type of treatment should the doctor recommend?' Similarly, in a technology context, determining whether further tests or diagnostics are needed to identify the issue is crucial. Therefore, it is important not only to gather symptoms but also to employ problem-solving strategies effectively, as well as using the right tools and knowledge to gather expert information.