Final answer:
Not all problems are solvable in one session when counseling a subordinate. It's important to listen well, maintain confidentiality, and help the individual grow. Problem-solving should focus on collaboration, not blame.
Step-by-step explanation:
When counseling a subordinate, one key point to remember is that not all problems are solvable in one session. Good listening skills are crucial for communication, ensuring that you are understanding the perspectives and emotions of the individual. This involves avoiding interruptions and being fully present in the conversation. Confidentiality is also essential, thereby maintaining trust by keeping personal matters private. Additionally, it is important to help the individual grow in self-understanding, facilitating their personal and professional development.
While counseling, it is also important to choose your words carefully, remain calm, and engage with respect and openness. Using open-ended questions can help you to better understand the individual's point of view. Moreover, focusing on solving the problem collaboratively, rather than assigning blame, should be the goal. In instances where resolution isn't immediate, it can be appropriate to bring the issue to the attention of a supervisor or HR department.