Question

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors?

1) System Properties>Basic Configuration UI16
2) System Properties>My Company
3) Guided Setup>ITSM Guided Setup
4) Team Development>Properties

Answer 1

In ServiceNow, to update the Now Platform UI branding, navigate to System Properties > Basic Configuration UI16. This is where you can customize colors, fonts, and logos as part of the UI customization.

Step-by-step explanation:

The ServiceNow platform allows for customization of the Now Platform user interface (UI), which includes updating the company logo and colors to reflect the company's branding. When implementing IT Service Management (ITSM) and needing to update the UI branding, you would navigate to the System Properties > Basic Configuration UI16. This specific area within the ServiceNow platform is designed for configuring the look and feel of the UI, including the ability to change system colors, fonts, and the company logo that users will see when they log into the system.