Final answer:
A Virtual Agent is designed to help users perform common work tasks, obtain information, and aid in making decisions. It is an automation tool that uses natural language processing to assist with a variety of service-related tasks.
Step-by-step explanation:
The purpose of a Virtual Agent is primarily to assist users in a variety of tasks that can range from obtaining information, assisting in decision-making, to performing common work-related tasks. While updating financial records may not be the primary function of all virtual agents, some more advanced systems can be tailored to assist with that function as part of a broader set of tasks.
- Perform common work tasks - This includes automating repetitive tasks, managing simple customer service inquiries, and providing users with easy access to information.
- Obtain information - Virtual agents use natural language processing to understand user queries and fetch relevant information, helping users learn and make informed decisions.
- Make decisions - By analyzing data and user inputs, some advanced virtual agents can provide recommendations, aiding in decision-making processes.
Virtual Agents are not typically designed to solely focus on activities such as updating financial records, however, they can integrate with systems that do so, facilitating these updates indirectly as part of their broader role in assisting users.