Final answer:
The four categories into which relational messages fall are Confirmation, Assessment, Information, and Redirection.
Step-by-step explanation:
The correct answer is a) Confirmation, Assessment, Information, Redirection.
In the study of relational messages, they are often classified into four categories known as CAIR: Confirmation, Assessment, Information, and Redirection.
Confirmation involves messages that affirm or validate the other person's thoughts, feelings, or experiences. Examples of confirmation messages include: "I understand how you feel" or "You made a good point."
Assessment refers to messages that judge or evaluate the other person's behavior or performance. Examples of assessment messages include: "You did a great job" or "That was a mistake."
Information includes messages that provide facts, data, or knowledge to the other person. Examples of information messages include: "Here are the statistics" or "This is how it works."
Redirection involves messages that shift the focus of the conversation or provide a new direction. Examples of redirection messages include: "Let's move on to another topic" or "What about considering this angle?"