32.9k views
3 votes
4 categories into which relational messages fall (CAIR)

a) Confirmation, Assessment, Information, Redirection
b) Compliment, Apology, Insult, Rejection
c) Conflict, Agreement, Intimacy, Rejection
d) Communication, Assertion, Insecurity, Resolution

User Skift
by
7.8k points

1 Answer

4 votes

Final answer:

The four categories into which relational messages fall are Confirmation, Assessment, Information, and Redirection.

Step-by-step explanation:

The correct answer is a) Confirmation, Assessment, Information, Redirection.

In the study of relational messages, they are often classified into four categories known as CAIR: Confirmation, Assessment, Information, and Redirection.

Confirmation involves messages that affirm or validate the other person's thoughts, feelings, or experiences. Examples of confirmation messages include: "I understand how you feel" or "You made a good point."

Assessment refers to messages that judge or evaluate the other person's behavior or performance. Examples of assessment messages include: "You did a great job" or "That was a mistake."

Information includes messages that provide facts, data, or knowledge to the other person. Examples of information messages include: "Here are the statistics" or "This is how it works."

Redirection involves messages that shift the focus of the conversation or provide a new direction. Examples of redirection messages include: "Let's move on to another topic" or "What about considering this angle?"

User Cyrille Corpet
by
8.9k points