Question

While performing daily shift health checks, you discover one of the Palo Alto firewalls is not reachable via the Web GUI. If not already a known issue, what is the first step in troubleshooting the overall reachability to the device?

1) Check the network connectivity between the management workstation and the firewall
2) Verify the IP address configuration on the management workstation
3) Restart the management services on the firewall
4) Check the firewall logs for any errors or warnings

Answer 1

The first step in troubleshooting, when a Palo Alto firewall is not reachable, is to check the network connectivity between the management workstation and the firewall. This includes checking cables, and ports, and ensuring they are on the same network.

Step-by-step explanation:

When a Palo Alto firewall is not reachable via the Web GUI, the first step in troubleshooting the overall reachability to the device is to check the network connectivity between the management workstation and the firewall. This involves ensuring that all network cables are properly connected, the correct port is in use, and that the firewall and workstation are on the same network segment. If the network connectivity appears good, verifying the IP address configuration on the management workstation is the next step to ensure there are no IP address mismatches or other network configuration issues causing the problem.