Final answer:
For an unresolved account issue on JRSS, one should refer to the platform's support procedures, FAQs, and community forums, or consider creating a new account with administrator assistance.
Step-by-step explanation:
If you have an account issue on JRSS that cannot be resolved, to regain access you normally would need to follow the platform's official support or help desk procedures. However, since the question presents you with a true/false option which is not applicable for procedural responses, it seems there might be some confusion in the question itself. If you're faced with such a problem where direct support cannot resolve your issue, you would typically consider other steps such as looking for FAQs on the JRSS website, seeking guidance from community forums, or if all else fails, attempting to create a new account with the necessary permissions from an administrator.