Final answer:
The best course of action when noticing coworkers struggling is to offer to help, aligning with the values of teamwork and providing excellent customer service. If the issue is beyond your capability, reporting it to a supervisor is also an appropriate and responsible action.
Step-by-step explanation:
When faced with the situation where you have a task to complete before beginning deliveries but notice two coworkers having trouble with their job, the appropriate course of action would align with the principles of professional conduct and teamwork.
The ideal approach would be to offer to help them with their job considering the company's value of collaboration, commitment to excellent customer service, and fostering a positive work environment. It is important to complete your assigned tasks within the specified time, but also to demonstrate support for the company's overall goals.
This may involve being flexible and providing assistance to your colleagues when necessary, as long as it does not substantially interfere with your primary responsibilities.
In this scenario, it's beneficial to recognize that employees are expected to be team players who exhibit a willingness to go above and beyond when possible. It is also essential to treat everyone you encounter with respect and maintain professionalism.
Therefore, by offering help, you are not only aiding your coworkers in resolving their immediate issue but also contributing to a positive and supportive work culture which ultimately benefits the organization.
In cases where the difficulty is beyond your capability to assist, it would be prudent to report their difficulties to your supervisor.
This allows the supervisor to re-evaluate the situation and provide the necessary support or resources. It also shows that you are attentive to the efficient functioning of the team and are proactive about finding solutions to challenges that arise.