Question

Crossby's quality improvement process is based on the Absolutes of Quality Management. Which of the following is/are out of those absolutes?

A. Quality is defined as conformance to requirements, not as goodness or elegance
B. The system for causing quality is prevention, not appraisal
C. The performance standard must be zero defects, not "that's close enough"
D. All of the above

Answer 1

The absolutes of quality management that are part of Crosby's improvement process include A) Quality as conformance to requirements, not as goodness or elegance, B) Prevention as the system for causing quality, and C) Zero defects as the performance standard.

Step-by-step explanation:

The absolutes of quality management, on which Crosby's quality improvement process is based, include the following:

1. A. Quality is defined as conformance to requirements, not as goodness or elegance
2. B. The system for causing quality is prevention, not appraisal
3. C. The performance standard must be zero defects, not 'that's close enough'

Therefore, the correct answer is D. All of the above since all three statements are part of the absolutes of quality management.