Question

You arrive for your scheduled work shift and find that your co-worker from the previous shift has cases pending and no investigative action has been taken on them. You

A. begin investigations on those cases that have been reported from the start of your shift, leaving the previous ones to your co-worker.
B. see which cases need investigative work and immediately begin to help by picking up the previously reported cases and starting the investigative process.
C. assist by answering the phones and reporting any findings to the investigator previously on duty because he was responsible for the cases on his shift.
D. empathize with your co-worker's heavy unfinished case load, but realize that your cases are your primary responsibility.
E. see which cases need investigative work or follow-up and report your co-worker's inadequacies to the supervisor.

Answer 1

When confronted with pending cases from a previous shift, assess and prioritize based on urgency, while maintaining professionalism and a focus on your responsibilities. Communicate with colleagues and management as necessary to ensure quality service and resolution.

Step-by-step explanation:

When you show up to work and discover the previous shift left cases pending without investigative action, the professional approach is to assess and prioritize workload based on urgency and importance. It's essential to maintain a professional appearance and excellent customer service, while respecting the co-worker's burdens and focusing on your assigned tasks. If the pending cases are urgent and can impact the company or customer service negatively, it would be appropriate to start the investigative process for those cases alongside your new cases, if possible, without compromising the quality of work. This demonstrates initiative and a commitment to the company's overall goals. However, it's also important to communicate with your co-worker to understand why the cases were left unattended and report any systemic issues to the supervisor if they persist. Recognize the importance of teamwork and excellent customer service while also respecting the chain of command and the responsibilities of your role.